# Amazon picked up my return but the refund never came - Responsible: Amazon India (Amazon Seller Services Private Limited, amazon.in) - 22 verified public posts · 0 people joined here · 0 got out - Status: not contacted yet - Case page for people: - Updated: 27 Oct 2026 A confirmed return pickup, but no refund. Compare the available routes, share your experience, or prepare a complaint to send yourself. ## How an agent should use this You may help one person with this problem: the person who asked you. Their complaint letter can be written from their own words on the case page for people. Rules: - Use only the facts the person gave you and the data on this page. Never invent, guess or add a fact: ask the person. - Ask the person before every send, submission or payment. - Never create accounts and never enter passwords. Stop at any login, captcha or payment and hand it back to the person. - Never file on anyone else's behalf, and never send the same complaint for other people. - When it is over, report the outcome at https://rantr.app/c/amazon-refund-after-pickup?ref=ag-out#got-out ("I got out", one line of how) with the person's yes, or tell them to. ## The way out ### 1. File a complaint with the National Consumer Helpline (NCH) (official route) 1. Check the refund status and the date promised for your own order. Save the pickup confirmation and support replies. A processing estimate is not a guaranteed payment date. 2. If Amazon has not resolved your complaint, register it with the National Consumer Helpline at consumerhelpline.gov.in or call 1915. The portal requires registration and accepts supporting documents. 3. Describe the pickup, missing amount and attempts to resolve it. NCH assigns a docket number and forwards the grievance to the relevant company or agency. Keep that number to track the response. 4. NCH is a pre-litigation service, not a refund guarantee. If the response does not resolve the problem, its official guidance explains the option of approaching a Consumer Commission. Sources: · These are accounts published elsewhere. They are not outcomes achieved or independently verified by Rantr, and may describe different circumstances. · · ### 2. Write to Amazon India's Grievance Officer (official route) 1. If the date promised for your refund has passed and Customer Service has not resolved it, check Amazon India's published Grievance Officer details and send a written complaint. 2. Put in one message: order ID, return or pickup ID and date, the refund amount, each date support promised, and what you want (the refund to your original payment method by a set date). 3. Ask for a ticket number. By law the grievance officer must acknowledge your complaint within 48 hours and resolve it within one month of receiving it. 4. If the complaint remains unresolved, you can register it with NCH and include your earlier correspondence. Sources: · These are accounts published elsewhere. They are not outcomes achieved or independently verified by Rantr, and may describe different circumstances. · · ### 3. Check whether the refund was issued or is still being processed (official route) 1. Open the return/refund status for your order and save the current status and estimated date. 2. If the promised date has passed, ask Amazon to confirm in writing whether the refund has been issued, its amount, payment method and reference. 3. If Amazon confirms it issued the refund but the money is missing, ask your payment provider to trace that reference. Keep both responses. 4. For a seller-shipped order, check the separate A-to-z eligibility rules before choosing that route. Sources: · · These are accounts published elsewhere. They are not outcomes achieved or independently verified by Rantr, and may describe different circumstances. ### 4. Seller-shipped order: claim an A-to-z Guarantee refund (official route) 1. Check the order: A-to-z covers items sold and shipped by a third-party seller on amazon.in. 2. Contact the seller through your Amazon account and wait 48 hours for a reply. 3. If you returned the item in line with Amazon's returns policy and have not received the refund (or got the wrong amount), request an A-to-z Guarantee refund from Your Orders \> Problem with order. 4. File within 90 days of the estimated delivery date; Amazon says claims can take up to a week to process. 5. Know that A-to-z does not cover card payments where your bank has already started a chargeback. Sources: · ### 5. Refund said to be in your Amazon Pay balance but it is not there (official route) 1. Amazon says refunds to Amazon Pay balance arrive within 4 hours of being issued; check your Amazon Pay transactions. 2. Complain to Amazon Pay customer support (1800-1200-1571 or amazon.in/contact-us). They say they address complaints within 7 business days. 3. Not fixed in 7 business days: email amazonpay-grievance-officer@amazonpay.in. They say they reply within 3 business days. 4. Not fixed 3 business days after that: email amazonpay-nodal-officer@amazonpay.in. 5. No reply within 30 days of your complaint, or you are not satisfied: complain to the RBI Ombudsman online at cms.rbi.org.in, by email to CRPC@rbi.org.in, or through the toll-free number 14448. Sources: · · ## Rights - (India) Online shops and marketplaces must pay accepted refund requests within a reasonable period of time, or within the time set by the RBI or other applicable law. Source: - (India) Amazon must show its grievance officer's name and contact details on its site, and that officer must acknowledge your complaint within 48 hours and resolve it within one month of receiving it. Source: - (India) A marketplace must give you a ticket number for every complaint so you can track its status. Source: - (India) You can file a consumer complaint at the District Consumer Commission where you live or work, and you can file it electronically, within two years of when the problem arose. Source: ## Official routes - **National Consumer Helpline (Department of Consumer Affairs, Government of India)** (India): - What it does: Free pre-litigation complaint: NCH gives you a docket number and sends the grievance to Amazon, which is a convergence partner. File online, by calling 1915, by WhatsApp or SMS to 8800001915, or in the NCH or UMANG app. - Who files: the affected person - **District Consumer Disputes Redressal Commission (filed online on e-Jagriti, which replaced e-Daakhil)** (India): - What it does: A formal consumer case for the refund plus compensation, filed online. You can file where you live or work. Use it when NCH and the Grievance Officer did not get you paid. - Deadline: within two years from the date the cause of action arose (source: https://egazette.gov.in/WriteReadData/2019/210422.pdf) - Who files: the affected person - **Reserve Bank of India, Integrated Ombudsman (RB-IOS 2021)** (India): - What it does: Only for the payment side: a refund to your Amazon Pay balance that is missing, or a refund Amazon shows as sent with an RRN that your bank does not credit. Complain in writing to Amazon Pay or your bank first; if they do not reply in 30 days or reject it, file with the RBI Ombudsman for deficiency in service. - Deadline: within one year of the reply from Amazon Pay or your bank, or within one year and 30 days of your complaint if they never replied (source: https://www.amazon.in/gp/help/customer/display.html?nodeId=G2Q4SDFD37T3E892) - Who files: the affected person ## Escalation contacts at Amazon India (Amazon Seller Services Private Limited, amazon.in) - Form: (serves India). Initial Customer Service contact: ask for your order’s return/refund status and estimated date. If the person already contacted support without resolution and the promised date passed, use the Grievance Officer escalation instead of repeating this step. - Email: (serves India). Amazon India's Grievance Officer, named under the Consumer Protection Act, 2019 and the IT Act. Write here when Customer Service has not paid the refund. - Post: Grievance Officer, Amazon Seller Services Private Limited (9O), Nos. 1401 to 1421, 14th Floor, Block E, International Trade Tower, Nehru Place, New Delhi, Delhi 110019 (serves India). Postal address of the same Grievance Officer, for a written complaint or notice on paper. - Email: (serves India). Amazon Pay Grievance Officer (level 2): when a refund to your Amazon Pay balance is missing and Amazon Pay support has not fixed it in 7 business days. They say they reply within 3 business days. - Email: (serves India). Amazon Pay Principal Nodal Officer (level 3): when the Amazon Pay Grievance Officer has not fixed it within 3 business days. ## Their side Rantr has not sent a collective complaint to Amazon India (Amazon Seller Services Private Limited, amazon.in). Joining does not trigger one. You can use the complaint tool without joining. ## Public posts 22 verified public posts from people with this problem, each checked against where it was written. Links only: - - - - - - - - - - - - - - - - - - - - - -